1Digital products are final
All Products are digital and delivered immediately after payment. Once a license key, account or file has been delivered to your dashboard, your ticket or your Discord DMs, the sale is final. There is no refund for a change of mind, for buying the wrong Product or duration, or for not using the Product.
2Right of withdrawal (EU/UK consumers)
For digital content you have a 14-day right of withdrawal under EU law. This right expires as soon as we begin delivery with your express consent and your acknowledgment that you lose the right of withdrawal. You give this consent at checkout:
☐ I expressly agree that Coreboosts starts delivering the digital content immediately after payment, and I acknowledge that I thereby lose my right of withdrawal.
3When you are eligible for a remedy
| Situation | What we do |
|---|---|
| Confirmed payment, but no delivery within 24 hours | Delivery, or a full refund if we cannot deliver |
| Product shown as Unavailable for more than 72 consecutive hours during your paid period | Time extension or replacement key for the lost period; store credit or a refund of the unused share at staff's discretion |
| Key invalid or not activatable at delivery and we cannot replace it | Full refund |
| The same order was paid twice | Refund of the duplicate payment |
| Product permanently discontinued during your paid period | Pro-rated store credit or refund for the unused period |
Staff decide every case individually after checking the order, the key and the license logs. Decisions are final.
4Not covered
- Bans, suspensions or restrictions of your accounts on third-party platforms. Using our Products is at your own risk (see Terms of Service, section 8).
- Compatibility with your hardware, operating system, anti-virus or other software. Check the system requirements on the Product page before buying.
- Maintenance, updates or downtime shorter than 72 consecutive hours.
- HWID issues: hardware changes are handled by HWID resets (two per 24 hours via the self-service panel), not by refunds.
- Keys that were shared, resold, published or used in violation of the Terms of Service.
- Price changes, sales or discount codes announced after your purchase.
- Trial keys, vouch rewards, daily rewards, gift codes and any other free items.
- Reseller and bulk key purchases.
- Crypto sent to a wrong address, on a wrong network, in the wrong amount or after the payment window expired.
5How crypto refunds work
- Refunds are sent in the same cryptocurrency to the wallet address the payment came from. If that address cannot receive funds, send us a receiving address of the same coin and network in the ticket.
- The refund amount is the crypto amount we received for the order, minus network fees. Exchange-rate changes between payment and refund are not compensated.
- Refunds are sent within 7 business days after approval. Store credit is applied immediately.
6Chargebacks and disputes
Crypto payments cannot be reversed. For any other payment method, opening a dispute or chargeback before contacting support is treated as fraud: all licenses are revoked and the account is closed. Contact us first; almost every problem is solved in the ticket.
7How to request a refund
- Open a ticket in our Discord server within 7 days of the purchase (or within 7 days of the downtime, for Offline cases).
- Include your order ID, the license key and what happened (screenshots or error messages help).
- Staff review the case and reply in the ticket. The automated assistant cannot grant refunds.
Questions about this policy: support@coreboosts.com.